Terms and Conditions

Terms and Conditions

1. Scope

These terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a legal partnership that, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contract Partners, Conclusion of Contract, Correction Options

The purchase contract is concluded with Silvex 925 s.r.o..

By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract Language, Storage of Contract Text

The language(s) available for the conclusion of the contract: German.

The contract text will not be stored by us.

4. Delivery Conditions

Delivery Options

We deliver the products to the delivery address specified in the ordering process.

You generally have the option of picking up the goods at Silvex 925 s.r.o., Zvěřinova 3457/4, 130 00 Prague, Czech Republic during the following business hours: by arrangement

5. Payment

The following payment methods are generally available in our shop.

Advance Payment

If you select advance payment, we will provide our bank details in a separate email and deliver the goods after receipt of payment.

Cash Payment on Pickup

You pay the invoice amount in cash when you pick up the goods.

Credit Card

During the ordering process, you enter your credit card details. Your card will be charged immediately after submitting the order.


To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate with your login details, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. You will receive further instructions during the ordering process.

PayPal may offer additional payment modalities to registered and selected PayPal customers according to its criteria. We have no influence on offering these modalities; further individually offered payment modalities concern your legal relationship with PayPal. Further information can be found in your PayPal account.

6. Warranty and Guarantees

6.1 Statutory Defects Liability Law

The statutory defects liability law applies.

6.2 Guarantees and Customer Service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

7. Code of Conduct​

We have submitted to the following codes of conduct:

Trusted Shops


8. Dispute Resolution​

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Terms and Conditions created with the Trusted Shops legal text generator.

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