Customer Service and Return Policies

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At, we prioritize the quality of our jewelry and the satisfaction of our customers above all else. Our goal is to ensure that you feel confident and satisfied with every purchase. If something does not meet your expectations, we offer an easy and straightforward solution.

Free Returns and Exchanges

If a product does not meet your expectations, you can return or exchange it free of charge within 60 days of receipt. Please note that products with personalized adjustments such as engravings are excluded from return and exchange.

Two-Year Warranty on All Products

Every piece of our jewelry comes with a 24-month warranty against manufacturing defects. If you discover any faults within this period, please contact us immediately for a prompt and hassle-free resolution.

Step-by-Step Guide for Returns and Exchanges:

  1. Download and fill out our withdrawal form.
  2. Securely package the jewelry you wish to return.
  3. Include the completed form and send the package back to us.
  4. The return shipping is free of charge. Please use Deutsche Post, DHL, or another reliable courier service.

Your Right to Cancel

You have the right to cancel your purchase within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, takes possession of the last goods.

Contact Information for Inquiries and Returns

For product inquiries or more information about the returns process, you can reach us at:

Return Addresses

Zvěřinova 3457/4,
130 00 Prague, Czech Republic

Schloßplatz 2,
08648 Bad Brambach, Germany

Austria (Austrian Post only):
Packeta eCommerce GmbH
Postfach 3,
Litschauer Straße 7,
3860 Heidenreichstein
Only shipments sent via the Austrian Post are accepted at this address.

Sample Withdrawal Form

If you wish to cancel the contract, please fill out this form and send it back.
– To Silvex 925 s.r.o., Zvěřinova 3457/4, 130 00 Prague 3, Czech Republic,
– I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.

Withdrawal instruction created with Trusted Shops legal text generator

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

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